Academic and Research Staff at KyotoUniversity of Foreign Studies

■ Academic conference presentation

1.	2023/07/24	Customer action self-selected questionnaire system for service process evaluation (AHFE2023 International Conference)
2.	2023/07/24	Influence of pre-video explanation through an acquaintance on perception and purchase intention in Japanese sake tasting (AHFE2023 International Conference)
3.	2023/07/23	An experiment on the effects of an Influencer in tourism promotion videos on the followers' tourism attitudes (AHFE2023 International Conference)
4.	2023/07/07	Putting AI in the Group: Designing Human-AI Teams that Work (SURREY 2023 CONFERENCE)
5.	2023/03/17	Modern Meets Ancient – The Cultural Heritage Tourism’s Digital Transformation: A Case Study of Japanese Temples (The 4th Conference on Managing Tourism Across Continents)
6.	2019	Analyzing the distribution shape of tourists' evaluation of tourist attractions (AIRTH 2019 Conference: Innovation and Entrepreneurship for Sustainable Success)
7.	2019	Visualization of Customer Satisfaction linked to Behavior using a Process-Based Web Questionnaire (The 12th International Conference on Knowledge Science, Engineering and Management (KSEM 2019))
8.	2018	Development of a method for filtering information for tourists associated with their needs (ATLAS Annual Conference 2018)
9.	2018	Proposal of dynamic-oriented web questionnaires: Comparison between dynamic-oriented and static-oriented web questionnaires (Joint International Conference of Service Science and Innovation(ICSSI2018) and Serviceology(ICServ2018))
10.	2017	Approaches for sustaining cultural resources by adapting diversified context of customers in tourism: Comparison between Japanese and Slovenian cases (5th International Conference on Serviceology)
11.	2017	ToDoList-oriented Process Modeling for Sharing Service Processes and Context (5th International Conference on Serviceology)
12.	2016	Developing an ad-hoc questionnaire model for extracting exceptional handling communications (7th International Conference on Applied Human Factors and Ergonomics and the Affiliated conferences(AHFE2016) and the Affiliated Conferences)
13.	2016	Representing Context of Service Communications by a User-Generated-List-Oriented Web Questionnaire (The 4th International conference on Serviceology(ICServ2016))
14.	2015	Developing an ad-hoc Questionnaire Model forextracting Consumer behaviour in Service Encounter (The 3rd international conference on Serviceology (ICServ 2015))
15.	2014	A Dynamic Model based on Customer Learning Speed (2nd International Conference on The Human Side of Service Engineering(HSSE2014))
16.	2014	Development of an Evaluation Approach for Customer Service Interaction Models (7th International Conference on Knowledge Science, Engineering and Management(KSEM 2014))
17.	2014	Effect of social promotion for customer choice in the high mobility of mobile phone market (HSSE 2014 (2nd International Conference on Human Side of Service Engineering))
18.	2013	Adopting an Appropriate Method of Consumer Information Gathering towards Improving Value Co-creation Process: An Analysis of the Influence of Management Mindset (The 1st international conference on Serviceology (ICServ2013))
19.	2013	Context-Free and Context-Dependent Service Models based on "Role Model" Concept for Utilizing Cultural Aspects (The 2013 International Conference on Knowledge Science, Engineering and Management (KSEM 2013))
20.	2013	The Development of Web Questionnaire with Business Process Modeling for Service Evaluation (The Second Asian Conference on Information Systems (ACIS 2013))
21.	2012	Using Value-in-Use: A Dynamic Model for Value-in-Exchange and Value-in-Use (1st international conference on Human Side of Service engineering, HSSE2012)
22.	2011	A Dynamic Evaluation Model Based on Customer Expectation and Satisfaction (2011 Annual SRII Global Conference(SRII2011))
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■ Books and academic papers

1.	Article	Use of a robot and the personalization of information provision in tourism marketing promotions Human Side of Service Engineering. AHFE (2024) International Conference. AHFE Open Access 2024 143,pp.150-159 (Collaboration) 2024/07
2.	Article	Co-Creation of "Value-in-Context" in High-Quality Service: A Case Study Human Side of Service Engineering. AHFE (2024) International Conference. AHFE Open Access 2024 143,pp.75-82 (Collaboration) 2024/07
3.	Article	Exploring the perceptions and attitudes of residents at modern art festivals: The effect of social behavior on support for tourism Journal of Destination Marketing & Management 30 (Collaboration) 2023/09
4.	Article	Case Study Analysis on Value Co-creation Through Positive Participation of Customers in Technology Application Services PICMET 2022 - Portland International Conference on Management of Engineering and Technology: Technology Management and Leadership in Digital Transformation - Looking Ahead to Post-COVID Era, Proceedings (Collaboration) 2022/12
5.	Article	Influencer attributes and characterizations on Tourists' intention to revisit destination in social media influencer marketing. In: Christine Leitner, Walter Ganz, Clara Bassano, Clara Bassano and Debra Satterfield (eds) The Human Side of Service Engineering. AHFE (2022) International Conference. AHFE Open Access 62 (Collaboration) 2022/07
6.	Article	An Empirical Study on the Impact of Prior Information Provision Methods on Participants' Perceptions in Tasting Marketing J. L. Stienmetz et al. (Eds.): ENTER 2022, Information and Communication Technologies in Tourism 2022 pp.455-460 (Collaboration) 2022/01
7.	Article	Impacts of influencer attributes on purchase intentions in social media influencer marketing: Mediating roles of characterizations Technological Forecasting and Social Change 174 (Collaboration) 2022/01
8.	Article	Being Moved or Being Satisfied? Unexpected Act of Personal Kindness During the Hospitality Service Encounter Cornell Hospitality Quarterly (Collaboration) 2020
9.	Article	Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in Japan The 7th International Conference on Serviceology Proceedings pp.143-156 (Single) 2020
10.	Article	Concept of Future Prototyping Methodology to Enhance Value Creation within Future Contexts Proceedings of AAAI2019 Spring Symposium Series (Collaboration) 2019
11.	Article	Visualization of Customer Satisfaction Linked to Behavior Using a Process-Based Web Questionnaire KSEM2019, Proceedings, Part I pp.596-603 (Collaboration) 2019
12.	Article	Exploration of method for tourism personalization by using distribution shapes of tourists' evaluation グローバルビジネスジャーナル 4(2),pp.13-16 (Single) 2018
13.	Article	Approaches for sustaining cultural resources by adapting diversified context of customers in tourism: Comparison between Japanese and Slovenian cases Serviceology for Services, ICServ 2017, Lecture Notes in Computer Science, vol 10371 pp.55-63 (Collaboration) 2017
14.	Article	Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour in Service Encounter Serviceology for Smart Service System pp.183-195 (Collaboration) 2017
15.	Article	Enabling Digital transformation in SMEs by Combining Enterprise Ontologies and Service Blueprinting Serviceology for Services, ICServ 2017, Lecture Notes in Computer Science, vol 10371. pp.224-233 (Collaboration) 2017
16.	Article	Co-creation of Socioeconomic Values in Islamic Banking Service: Case Study Research in Pakistan Journal of Creating Value 2(1),pp.109-123 (Collaboration) 2016
17.	Article	Development of an Evaluation Approach for Customer Service Interaction Models pp.150-161 (Collaboration) 2014
18.	Article	Semi-globalization of service value co-creation in context-dependent business: “O-motenashi” culture-style service in the traditional Japanese inns of Kagaya Proceedings of PICMET '14 Conference pp.3405-3413 (Collaboration) 2014
19.	Article	Value analysis of Islamic banking and conventional banking to measure value co-creation International Journal of Social, Human Science and Engineering 8(2),pp.85-93 (Collaboration) 2014
20.	Article	Context-Free and Context-Dependent Service Models Based on ”Role Model” Concept for Utilizing Cultural Aspects pp.591-601 (Collaboration) 2013
21.	Article	Using Value-in-use: A Dynamic Model for Value-in-Exchange and Value-in-Use Conference Paper, 1st International Conference on Human Side of Service Engineering(HSSE) (Collaboration) 2012
22.	Article	A dynamic evaluation model based on customer expectation and satisfaction Proceedings - 2011 Annual SRII Global Conference, SRII 2011 pp.401-408 (Collaboration) 2011
23.	Book	Domain-Specific Conceptual Modeling: Concepts, Methods and Tools pp.509-526 (Collaboration) 2016/07
24.	Other	Robot-assisted low-cost hotel - Henn na Hotel Huis Ten Bosch: The Road to Low-Cost Hotels (LCHs) AIRTH Encyclopedia (Collaboration) 2018
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■ Academic background

1.	2010/04～2013/03	〔Doctorial Course〕, Graduate School of Economics, Kyoto University, Completed,
2.	2008/04～2010/03	Kyoto University, Completed,
3.	2004/04～2008/03	Faculty of Science, Chiba University, Graduated,

■ Business career

1.	2023/04～	Kyoto University of Foreign Studies Faculty of Global Engagement Department of Global Tourism Associate Professor
2.	2022/04～2023/03	Kyoto University of Foreign Studies Faculty of Global Engagement Department of Global Tourism Assistant Professor-lecturer

■ Belonging society

1.	2019/09～	International Federation for IT&Travel&Tourism(IFITT)
2.	2019/09～2020/03	∟ 国際観光情報学会IFITTワークショップ主催者
3.	2017/06～	American Marketing Association(AMA)

■ Subject

1.	Introductory Seminar A
2.	Service Marketing(CC114)
3.	Community Engagement Workshop Ⅱ
4.	Community Engagement T4
5.	Global Tourism Business Seminar Ⅰ
6.	Global Tourism Business Seminar Ⅱ
7.	Global Tourism Business Seminar Ⅲ
8.	Global Tourism Business Seminar Ⅳ
9.	Graduation Thesis or Graduation Project　B
10.	Tourism Management
11.	Service Marketing
12.	Special Studies for Tourism Ⅰ
13.	Special Studies for Tourism Ⅱ
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■ Lecturer and lecture

1.	2021/07/20	Japanese Creative Service as a Next Generation Enterprise Modelling (Austria)
2.	2019/07/18	Japanese Creative Service as a Next Generation Enterprise Modelling (Austria)
3.	2018/07/18	Japanese Creative Service as a Next Generation Enterprise Modelling (Austria)
4.	2017/07/17	Japanese Creative Service as a Next Generation Enterprise Modelling (Austria)
5.	2016/07/25	Japanese Creative Service as a Next Generation Enterprise Modelling (Austria)
6.	2015/07/29	Japanese Creative Service as a Next Generation Enterprise Modelling (Austria)
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■ External Researcher ID

orcID

0000-0002-1857-2096